Store Policies

Contacts: Customer Service
Phone: 403-347-2280

Return/Refund Policy:
Delivery and handling (D&H) charges are non-refundable. All quality issues must be reported within 24 hours of delivery of product.

Delivery Method and Timing:
Daily deliveries occur between 1:00 and 4:00pm during weekdays, from 11:00am until 4:00pm on Saturdays. No deliveries on Sundays or statutory holidays. We schedule orders to be delivered by our delivery personnel. On orders unable to be delivered on a specified date, the order will be completed on the next delivery day available or upon confirmation from the recipient.

Terms and Conditions:
Please read the following terms and conditions of use carefully before using this website
All users of this web site agree that the access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Privacy Statement:
The information we obtain from customers helps us personalize and continually improve your Floral Expressions experience. Here are the types of information we gather.

Information We Collect:
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. 

When you visit our web site, we also collect some basic information that does not identify individual users. We use this information to determine our user’s demographics and interests, so that we can better understand and serve our users.

Cookies are small files which store certain information about your activity on the web site and are stored on your computer’s hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to re-enter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails. 

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use. 

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information. 

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability. 

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. 

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. 

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet. 

Linked Sites:
If this web site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent:
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments:
We welcome your questions and comments about this Privacy Statement

Mobile: When you place an order with your smart phone, the information is treated the same as an email communication.

E-mail Communications: E-mail is used to confirm orders and to inform you of upcoming sales or events. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences on your order form.

Privacy Rights: If you have more questions about your privacy rights in Alberta please visit the website of the
Office of the Information and Privacy Commissioner at WWW.OIPC.AB.CA